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Underwood Jewellers

Underwood Jewellers

Delivery & Returns

Delivery

We only accept orders for delivery by Australia Post or courier within Australia. Unless we have agreed to a different delivery time with you, we will use our best endeavours to send the goods to you within 3 – 7 business days from the date we confirm acceptance of your order. We will advise you as soon as possible if we cannot do so and will not be liable for any loss, expense, or other damage caused by any delay in delivery.

We will arrange for delivery of the goods in accordance with your delivery instructions. You should therefore ensure that these instructions are accurate and will ensure that you safely receive the goods as we will not be responsible or liable for any loss suffered by you as a result of your delivery instructions.

Returns

Under Australian Consumer Law, the goods we sell to you must be of acceptable quality within the meaning of Australian Consumer Law. If the goods are not acceptable then you have the right to seek the remedies provided under Australian Consumer Law (https://www.accc.gov.au/consumers/consumer-rights-guarantees)

In addition to your rights under Australian Consumer Law we agree that you may, except for sale items, special orders and pieces of jewellery hand-made to customer specification, exchange the goods ordered on the following conditions:

  • Within 14 days of delivery you notify us in writing of your wish to exchange the goods.
  • The goods are in as new condition and are accompanied by proof of purchase and original packaging with all paperwork (such as diamond certificates or watch instruction booklets). As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches or signs or wear (consideration of these factors is at our discretion).

Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return or exchange unless they are of an unacceptable quality under Australian Consumer Law.

Our street address for delivery of returned goods is:

Underwood Jewellers
28 Phillip St
Parramatta NSW 2150
Australia

Our telephone and email is:PH: 02 96891022
Email: sales@uj.com.au